The Lumber Shack

Terms & Conditions

Welcome to The Lumber Shack. thelumbershack.com website, and our mobile site are collective property of The Lumber Shack. By using thelumbershack.com and its related services and products, you agree to be bound by these terms and conditions ("Terms"). You also accept the Terms when you create an account, make a purchase as a guest, or log in to thelumbershack.com. We may make changes to thelumbershack.com and the Terms. It is your responsibility to review the Terms for updates or changes.

Payments

We accept Mastercard, Visa, Discover, American Express, PayPal & Shop Pay. Payment is processed immediately after placing the order. It is at the discretion of The Lumber Shack to cancel orders based on errors, or potential fraud. Shop Pay allows you to split your order total into 4 monthly, interest-free installments. The first installment is due immediately at checkout, and Shopify will notify you before charging the remaining 3 payments. Installment amounts will be displayed at checkout and will not change after the order has been placed. Payments are made every 2 weeks after the order has been placed. This payment option does not affect your credit score and there are no late fees, but if a payment is late or not made at all Shopify may bar you from using this option in the future. Shop Pay is an option provided by Shopify and is not managed by the The Lumber Shack and we have no access to or control over your installment agreement with Shopify.View moreView less

Customer Holds

We are able to hold purchased items for you either before purchasing, or after purchasing to schedule in line to your required delivery time! Prior to purchase holds can be held for 2 buisness days without a deposit required, if you are needing a longer hold period, or want to place a hold, please contact us at service@thelumbershack.com. Products that are purchased, but can not be delivered until a specific date must be communicated at order purchase, either in the additional notes before checkout or sent via email at the time of purchase to service@thelumbershack.com.View moreView less

Custom Work

All deposits for custom work are non-refundable unless otherwise agreed upon.View moreView less

Returns & Refunds

All products must be returned in its original condition. No product will be accepted for a return if it has been drawn on, caarved on, cut, or any other work done to alter it. Buyer is responsible for shipping both ways.

Any Item returned, must be in its original condition. We will not accept returns on items that have been altered in any way. Returns must be made within 21 days of purchase. We do charge up to 25% restocking/reprocessing fee on all returns, with a minimum fee of $25.00. Buyer pays shipping both ways on returns. Should you decide that returning the item is necessary; your refund minus the restocking fee & shipping charges, will be issued once we receive the item back in the shop. Cancelled items, if pulled from the warehouse for shipping prior to cancellation, will be subject to the restocking fee.

Cutom work is Non-Refundable. If you choose to have any level of finishing done to your slab before it leaves our shop, the slab(s) and custom work fees are non-refundable.

Howver, we do understand that sometimes even with careful planning, things change. We will review each case individually in hopes of being able to help. Please note: if we do reach an agreement on an exchange, even once custom work has been completed, the custom work is still non-refundable.
Each of our items are thoroughly inspected and described to the utmost of our ability. Because every single item that is listed in our store is unique and one of a kind, we take great pride in ensuring you know exactly what you're getting when you receive your package. If you have any questions about a slab, please don't hesitate to email us. We will be happy to get you any additional information prior to making the purchase!

CLOSEOUT ITEMS are offered in their current condition, and are not eligible for returns or exchanges. These items have been stored for a minimum of 12 months and may have experienced changes, such as variances in listed warp, cracks, splits, and other similar conditions. Any variances are not considered valid reasons for refund or return, and all sales of these items are deemed final.
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Kiln Dried Wood Disclaimer

Here at The Lumber Shack we take pride in drying all of our live edge slabs down to 6-8% moisture content. This process helps minimize the natural tendency that wood has to move and decay. Wood slabs can react to the moisture content in the air depending on your location and time of year it is. As wood is a living and breathing material it reacts to the environment around it and adjusts through seasonal change. This naturally occurring movement can cause slight bows, cups, twists, and small cracking over time, but by ensuring proper kiln drying technique we can minimize these natural movements. The most common cause of wood movement is large swings in relative humidity, and we recommend keeping your wood in a space that has humidity control, and a level between 35%-50% and maintaining a steady air flow. Storing your slab(s) in an environment outside of these levels, or where they are exposed to sudden temperature and humidity changes can result in significant movements and warping, and will not be considered a valid claim with The Lumber Shack.View moreView less

Preventative Action

If you order a table from The Lumber Shack, it is possible that it will be shipped to you with temporary struts attached to the bottom. We do this to help keep your piece as flat as possible all the way through the shipping process, while being stored in a custom made crate with limited air flow. These can be easily removed once you are ready to install your top to your base. The best way to minimize and prevent major wood movements in finished products is by using a solid and supportive base. On larger table tops, we recommend using a table base or leg design that provides a strut like structure that supports the width of the table top. We do not recommend using a four corner leg design without additional support to the width, as this can result in your table bowing and cupping. If we do not build your base or provide you with struts, we cannot guarantee this from happening. If we are finishing your table top, you may request matching table struts to be installed to the bottom at an additional fee.View moreView less

Wood Care On Finished Products

The best way to clean finished products by The Lumber Shack is with a soft towel or cloth and water. If necessary, you may use a mild soap as well. If your piece has been finished with the Rubio Monocoat Pure 2C Oil, you can also use their “Surface Care” cleaning solution. We do recommend avoiding harsh cleaning products that can lift or alter the finish. When using hot items, always use a coaster or trivet to protect your surface. Extended exposure to water or direct sunlight can also cause damage to your slab.View moreView less

Proprietary Rights

All content included on or comprising the The Lumber Shack, including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively "Content") is protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All Content is protected as a collective work under U.S. and international copyright laws, and The Lumber Shack owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content. You may not remove or modify any copyright, trademark or other proprietary notice contained in any Content you use, and you may not modify or alter the Content, copy or post the Content on any network computer, or broadcast the Content in any media. You may not copy, scrape, frame, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part. The Lumber Shack logo and other trademarks on the the Lumber Shack are the property of their respective owners and are owned by, licensed to, or, where required, used with permission by Best Buy and may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner.View moreView less

User Generated Content: Reviews, Comments, Communications, and Other Content

You may interact with The Lumber Shack in numerous ways, including testimonials, social media, and email communication. You hereby grant The Lumber Shack a perpetual, irrevocable, royalty-free, transferable right and license to use, modify, transmit, publish, display, delete, and distribute any information (excluding personal information) or materials you share with us throughout the world in any media, including when you allow The Lumber Shack to feature text, images and videos shared through social media (e.g., Facebook™, Twitter™, Instagram™, Pinterest™) or submitted through our testimonials. You also grant us the right to use the name and social media handle that you use when you share content with us in connection with that content. When you share content to us, you will not share anything that contains harmful computer code, references competitor websites, or is false, misleading, illegal, defamatory, libelous, hateful, racist, biased, threatening, or harassing. View moreView less

Best Products, Prices, & Service

The Lumber Shack Guarantee

Customers satisfaction is of the utmost importance and is the foundation for what sets us apart from our competitors. We believe that by providing you with the best prices, the best service, and the best products, we are creating a strong foundation to build long-lasting relationships. These guarantees are our commitment to you, our valued customer, so you can feel confident in your purchase. View moreView less

About The Lumber Shack

A family owned and operated Live Edge Slab supplier, offering the largest online selection of Live Edge Slabs, ready to ship to your door today!

Here at The Lumber Shack our mission is to provide the most unique one of kind wood cuts in the wood industry. Our excellent attention to detail and artistic eye helps us select the best live edge wood slabs. Each wood piece is hand selected, accurately described, and priced individually ready for you to purchase. View moreView less