How to Qualify for Free Shipping
Our free shipping promotion covers economy shipping to the lower 48 U.S. states on orders over $95 before discount. For a limited time only, this includes both commercial & residential freight shipments.
Once your order is placed, we cannot guarantee that it can be modified or cancelled. We process orders quickly and your order may be too far along to be changed or cancelled. Please reach out to us as soon as you are aware of a change that needs made.
If a shipping address needs changed after the carrier has taken possession of the package, carriers will charge a reconsignment fee. This fee is not covered by shipping costs paid or our Free Shipping Promotion and must be handled prior to the reconsignment being approved. If we receive a reconsignment request from the carrier, we will reach out to verify and collect the amount due. If you need to update your shipping address, please reach out to us as soon as possible. This will help avoid reconsignment fees, redelivery fees, and misdelivered items.
Small items will be shipped via Ground Services such as UPS Ground, USPS, and Speedee Delivery. All ground orders, with no custom work, will generally ship the business day after it was placed. Orders placed over the weekend, or during peak times, may take 1-2 days to be shipped depending on order volume. You will receive a shipping email as soon as your package label is printed.
Typical ground shipping times range from 3-7 business days with UPS and USPS, depending on your distance from our facility in Central Iowa. Speedee Delivery services areas here in the Midwest and their transit times are typically 1-3 business days.
Please note: due to additional handling large or oversized packages may take 1-2 days longer for delivery than smaller sized packages.
Due to the size and weight of our products, some orders are shipped via LTL or Commercial Freight. Freight shipments can be delivered to a commercial address, held at a local freight terminal, or delivered to a residential address. We use several different freight carriers and will notify you by email of who we shipped the order with and the tracking number once your package has been loaded on a truck at our facility. This email will also contain information about what to expect at the time of delivery. We highly recommend reading over this information so you are prepared to accept your shipment as once your package is loaded on the truck, ownership has been transferred onto you.
Shipments to a commercial address will be delivered Monday - Friday during normal business hours. If your company has differing or odd hours, please note this when placing your order. If your package will be held at the terminal, the carrier will call you as soon as it is available for pickup. For Residential deliveries, the carrier will call once your package has arrived to the terminal to schedule a delivery appointment. Residential shipments under 8' long and 48" wide will be shipped with Liftgate Service to help with unloading the shipment. If your shipment is over these dimensions, the driver will be unable to use the liftgate and you will need to prepare a way to unload the shipment upon arrival. Residential deliveries are delayed by a day or two because of appointment scheduling. Residential deliveries should be scheduled in a timely manner to minimize handling by the freight carrier and to get the shipment from an uncontrolled environment to your home. To receive your package quicker, we recommend choosing the terminal pickup or commercial option.
Upon receipt of your freight shipment, you should open and unpack the items immediately to allow proper airflow. Leaving the order wrapped on the pallet or in the crate will encourage the wood to move and can lead to cracks, checks, warping. etc.
If you notice any changes in the shipment or damage to the shipment please be sure to note it on the BOL or Freight Bill prior to signing it (i.e. hole in side, crushed corner, etc.). If the driver does not permit you to note the damage, ask them to make the damage notes prior to signing it. If they state they will NOT note the damages there is obvious external damage, call us immediately at (515) 832-8733.
If you do not inspect before signing, and do not note any changes or damages on the BOL or Freight Bill, you are, for all practical purposes, waiving the right to collect on a damage claim, even if the damage is discovered later (known as concealed damage). If you suspect there is concealed damage, open the container before signing the BOL and inspect the contents. The driver must stay until the BOL is signed, so do not be intimidated or rushed by them. If you are unable to inspect the contents at that time, please note “Subject to Inspection” on the BOL.
Orders shipped to Canada will incur additional duties, taxes, and other fees. These additional fees associated with shipping are the customer's responsibility and are not included in shipping fees charged. The carrier will reach out to you directly with any fees due once the package has been processed through customs. We require a broker for all Canada shipments. If you do not have one, we will assign one through the shipping carrier.
We can ship worldwide; however, the buyer is responsible for verifying that our product can be shipped into their country and are fully responsible for all broker duties and taxes. For international shipments, we recommend setting up an account with www.myus.com, or a similar shipping service. They are a facility where you can have items shipped in from all over the US and then have them all shipped out to you together. The company will provide you with a US address to ship to, allowing you to take advantage of many Free Shipping promotions! Their rates are based on total weight and they are able to offer much better rates through the Post Office, Fedex , UPS and other carriers.
We are not a retail store front, but if you are in the area we do offer a local pickup option. We ask that you complete your order online and contact us to schedule an appointment for pickup. Pickups must be scheduled Monday – Friday from 8AM-3PM. Weekend pickups are not available.
Chargeback claims may incur a $25 fee. Storage fees may be accessed if shipments are not picked up from freight terminals within 7 days, or if products are held at our warehouse for final payment before shipping. Please keep in contact with us to avoid these charges.
Damage must be reported within 3 business days. Although we package our products diligently to ensure that they come to you in the condition they left our site, we can't always guarantee that they are handled with the care that they require once they leave our shop. In the event that you receive your item(s) and it is damaged, please email us immediately so we can immediately address it with the carrier. Please be sure to provide as much information as you can regarding the package appearance, what was damaged, and be sure to include pictures of the damage.*
If you have a replacement item in mind, please be sure to let us know and we will see what we can do to get that shipped out to you right away.
*With UPS, once we file a claim, they require the original packaging and the item to be held at your residence for up to five business days. Please keep the packaging and item available, and be ready to package it back up for your UPS driver to pick up, should they request an inspection.
Received Incorrect Item
If your order arrives and it is not right, we will fix it! Please email us with the item number that you received and as much of a description as you can. If you can include a picture in that email that will help put us on track to getting you the correct item.
Returns & Refunds
All products must be returned in its original condition. No product will be accepted for a return if it has been drawn on, carved on, cut, or any other work done to alter it. Buyer is responsible for shipping both ways.
Custom work is Non-Refundable. If you choose to have any level of finishing done to your slab before it leaves our shop, the slabs and custom work fees are non-refundable. However, we do understand that sometimes even with careful planning, things change. We will review each case individually in hopes of being able to help. Please note: if we do reach an agreement on an exchange, even once custom work has been completed, the custom work is still non-refundable.
Each of our items are thoroughly inspected and described to the utmost of our ability. Because every single item that is listed in our store is unique and one of a kind, we take great pride in ensuring you know exactly what you're getting when you receive your package. If you have any questions about a slab, please don't hesitate to email us. We will be happy to get you any additional information prior to making the purchase!
If for some reason you aren't completely satisfied with your purchase, please contact us with the issues and we will do what we can to fix the problem. Please keep in mind that all of our finished furniture products are made to enhance the unique qualities of the lumber. All of the beauty of the natural knots, holes, bark inclusions, checks, and other natural character are what give our pieces the unique natural look, and will be noted in the description.
Any item returned, must be in its original condition. We will not accept returns on items that have been altered in any way. Returns must be made within 21 days of purchase. We do charge a 10% restocking fee on all returns, with a minimum restocking fee of $10.00. Buyer pays shipping both ways on returns. Should you decide that returning the item is necessary; your refund, minus the restocking fee & shipping charges, will be issued once we receive the item back in the shop.