The Lumber Shack: A Family Owned And Operated Live Edge Wood Supplier
Shipping Information:
What to expect after you order
Shop Live Edge WoodGet more for your money with
FREE SHIPPING!
Orders over $95 shipping to the Lower 48 US States ship FREE via Economy Ground or LTL Freight.*
Start Shopping >Orders over $95 shipping to Alaska, Hawaii, and Canada all qualify for REDUCED shipping costs.
Start Shopping >**Closeout Deals & Residential Freight Shipping options are offered at a variable and flat rate respectively. Please see checkout page for pricing.
Economy Ground Shipments: UPS, USPS, Speedee Delivery
Small items will be shipped via Ground Services such as UPS Ground, USPS, and Speedee Delivery. All ground orders, with no custom work, will generally ship the business day after it was placed. Orders placed over the weekend, or during peak times, may take 1-2 days to be shipped depending on order volume. You will receive a shipping email as soon as your package label is printed.
Typical ground shipping times range from 3-7 business days with UPS and USPS, depending on your distance from our facility in Central Iowa. Speedee Delivery services areas here in the Midwest and their transit times are typically 1-3 business days.
Please note: due to additional handling large or oversized packages may take 1-2 days longer for delivery than smaller sized packages.
Upon receipt of your shipment, you should open and unpack the items immediately to allow proper airflow. Leaving the order wrapped on the pallet or in the crate will encourage the wood to move and can lead to cracks, checks, warping. etc. If the item is not unpacked or is stored improperly after receipt, The Lumber Shack is not responsible for any changes in the item.
LTL Freight Shipments:
Residential, Commercial, Terminal Pickup
Due to the size and weight of our products, some orders are shipped via LTL Freight. Freight shipments can be delivered to a commercial address, held at a local freight terminal for pickup, or delivered to a residential address. We use several different freight carriers and will notify you by email of who we shipped the order with and the tracking number once your package has been loaded on a truck at our facility. This email will also contain information about what to expect at the time of delivery.
We highly recommend reading over this information so you are prepared to accept your shipment as once your package is loaded on the truck, ownership has been transferred from The Lumber Shack to you.
Key points to remember when accepting & receiving your shipment
If you notice any changes in the shipment or damage to the shipment please be sure to note it on the BOL or Freight Bill prior to signing it (i.e. hole in side, crushed corner, ripped packaging, etc.). If the driver does not permit you to note the damage, ask them to make the damage notes prior to signing it. If they state they will NOT note the damages or will not allow you to when there is obvious external damage, call us immediately at (515) 832-8733.
If you do not inspect before signing, and/or do not note any changes or damages on the BOL or Freight Bill, you are, for all practical purposes, waiving the right to collect on a damage claim, even if the damage is discovered later (known as concealed damage). If you suspect there is concealed damage, open the container before signing the BOL and inspect the contents. The driver must stay until the BOL is signed, so do not be intimidated or rushed by them. If you are unable to inspect the contents at that time, please note “Subject to Inspection” on the BOL.
Upon receipt of your freight shipment, you should open and unpack the items immediately to allow proper airflow. Leaving the order wrapped on the pallet or in the crate will encourage the wood to move and can lead to cracks, checks, warping. etc. If the item is not unpacked or is stored improperly after receipt, The Lumber Shack is not responsible for any changes in the item.
**Wide Slabs and/or Table Tops may be shipped with temporary struts attached to help keep the slab flat during shipping. These will be mounted to the bottom side of the piece and can be easily removed upon receipt.**
Have more questions on receiving your shipment?
Contact our Shipping TeamInternational Shipping
We can ship worldwide; however, the buyer is responsible for verifying that our product can be shipped into their country and are fully responsible for all broker duties and taxes. For international shipments, we recommend setting up an account with www.myus.com, or a similar shipping service. They are a facility where you can have items shipped in from all over the US and then have them all shipped out to you together. The company will provide you with a US address to ship to, allowing you to take advantage of many Free Shipping promotions! Their rates are based on total weight and they are able to offer much better rates through the Post Office, Fedex , UPS and other carriers.
View Our InventoryCanadian Shipments
Orders shipped to Canada will incur additional duties, taxes, and other fees. These additional fees associated with shipping are the customer's responsibility and are not included in shipping fees charged. The carrier will reach out to you directly with any fees due once the package has been processed through customs. We require a broker for all Canada shipments. If you do not have one, we will assign one through the shipping carrier.
Canadian Shipments are currently being offered at a discount rate. Economy Ground Services are discounted 35% from the retail rates. Commercial Freights are offered at a flat rate of $150 and Residential Freights are offered at a flat rate of $235.
Restrictions on Ash Wood to Canada
Unfortunately we are unable to ship any ash wood into Canada at this time because of the emerald ash borer. We are in a quarantined state, and while we do have a compliance agreement with the USDA & Iowa Dept. of Agriculture, Canada still does not accept ash wood from quarantined areas.
This was my first order from the Lumber Shack, and wow, I'm impressed.
Items arrived very well packaged and even better than pictured (even though they show you the exact item!) I'm very pleased with the quality of the product and timeliness of shipping. Even with multiple delays due to UPS (apparent multiple loadings and unloadings of the UPS truck after being unable to deliver for 4 days), the packaging ensured the items arrived in perfect condition. I've ordered from several online lumber and specialty wood stores, and if price and quality matter to you, Lumber Shack should be your 1st choice. I'll definitely be a repeat customer!
-Jeff
Damaged Items: What to do
Damage must be reported within 3 business days. Although we package our products diligently to ensure that they come to you in the condition they left our site, we can't always guarantee that they are handled with the care that they require once they leave our shop. In the event that you receive your item(s) and it is damaged, please email us immediately so we can immediately address it with the carrier. Please be sure to provide as much information as you can regarding the package appearance, what was damaged, and be sure to include pictures of the damage.*
If you have a replacement item in mind, please be sure to let us know and we will see what we can do to get that shipped out to you right away.
*With UPS, once we file a claim, they require the original packaging and the item to be held at your residence for up to five business days. Please keep the packaging and item available, and be ready to package it back up for your UPS driver to pick up, should they request an inspection.
Received Incorrect Item(s)
If your order arrives and it is not right, we will fix it! Please email us with the item number that you received and as much of a description as you can. If you can include a picture in that email that will help put us on track to getting you the correct item.
Contact our Customer Service TeamRising above the competition
We understand that you have a choice when it comes to who you go to for your live edge slab needs which is why we strive to rise above the competition in all that we do. We have many wood specialty services that we offer including joining two live edge slabs together that are up to 170 inches long for our commercial customers. We take care of these joints with the highest level of professionalism ensuring that not even a paper could fit into the joint. That’s right, we complete that job with essentially zero gap. That’s just one more reason to choose The Lumber Shack for all of your commercial live edge slab needs.
Shop Live Edge WoodReturns & Refunds
**All products must be returned in its original condition. No product will be accepted for a return if it has been drawn on, carved on, cut, or any other work done to alter it. Buyer is responsible for shipping both ways.**
Any item returned, must be in its original condition. We will not accept returns on items that have been altered in any way. Returns must be made within 21 days of purchase. We do charge up to a 20% restocking/reprocessing fee on all returns, with a minimum fee of $25.00. Buyer pays shipping both ways on returns. Should you decide that returning the item is necessary; your refund, minus the restocking fee & shipping charges, will be issued once we receive the item back in the shop. Cancelled items, if pulled from the warehouse for shipping prior to cancellation, will be subject to the restocking fee.
Custom work is Non-Refundable. If you choose to have any level of finishing done to your slab before it leaves our shop, the slab(s) and custom work fees are non-refundable.
However, we do understand that sometimes even with careful planning, things change. We will review each case individually in hopes of being able to help. Please note: if we do reach an agreement on an exchange, even once custom work has been completed, the custom work is still non-refundable.
Each of our items are thoroughly inspected and described to the utmost of our ability. Because every single item that is listed in our store is unique and one of a kind, we take great pride in ensuring you know exactly what you're getting when you receive your package. If you have any questions about a slab, please don't hesitate to email us. We will be happy to get you any additional information prior to making the purchase!
CLOSEOUT ITEMS are offered in their current condition, and are not eligible for returns or exchanges. These items have been stored for a minimum of 12 months and may have experienced changes, such as variances in listed warp, cracks, splits, and other similar conditions. Any variances are not considered valid reasons for refund or return, and all sales of these items are deemed final.