Shipping Information
Orders exceeding $95 qualify for Free Shipping as part of our promotional offer, applicable to the contiguous United States.
Smaller slab products labeled as 'Ground Item' will be shipped using Economy Ground Services, which may include UPS Ground, Fedex Ground and Speedee Delivery when applicable. Each order is carefully packaged to ensure the safety of the items during transit, utilizing materials such as bubble wrap, soft foam, edge protectors, corrugated cardboard, and sturdy boxes.
For additional shipping details, please refer to our shipping information page.
What if my Slabs are Damaged?
We take great care in packaging our slabs to ensure they arrive safely. However, due to the nature of shipping, packages can occasionally be damaged in transit. If your order arrives damaged, please contact us with details and photos of the package and its contents. It is essential to report any damage within 3 business days of delivery, and to keep all packing materials in case the carrier needs to inspect them for the claim.
Returns
If you are not fully satisfied with your purchase, please reach out to us regarding your concerns, and we will strive to resolve the issue. Returns should be initiated within 21 days of purchase, and a restocking fee of 20%, with a minimum charge of $25 applies.
All returns must be in their original condition. Returns will not be accepted for products that have been altered in any way including drawing, carving, or cutting. Custom orders are non-refundable. Meaning, if you choose a custom work option, and we do the work here, the fees associated with the slabs and customizations cannot be refunded.
The buyer is responsible for shipping costs both to and from the seller.