Shipping & ReturnsHow to Qualify for Free Shipping
Our free shipping promotion covers economy shipping to the lower 48 U.S. states on orders over $95. For a limited time only, this includes both commercial & residential freight shipments.Freight Shipping
Due to the size and weight of our products, some orders are shipped via LTL or Commercial Freight. Freight shipments can be delivered to a commercial address, held at a local freight terminal, or delivered to a residential address. We use several different freight carriers and will notify you of who we shipped the order with and the tracking number once it has been picked up. If your package will be held at the terminal, the carrier will call you as soon as it is available for pickup. For Residential deliveries, the carrier will call once your package has arrived to the terminal to schedule a delivery appointment. In the case you provide inaccurate contact or shipping information, or fail to be available or respond to the carrier when contacting you for any need, you will be responsible for additional storage fees and/or the shipping costs associated with your order should they send the freight back to us.Returns
All products must be returned in its original condition. No product will be accepted for a return if it has been drawn on, carved on, cut, or any other work done to alter it. Buyer is responsible for shipping both ways.
Custom work is Non-Refundable. If you choose to have any level of finishing done to your slab before it leaves our shop, the slabs and custom work fees are non-refundable. However, we do understand that sometimes even with careful planning, things change. We will review each case individually in hopes of being able to help. Please note: if we do reach an agreement on an exchange, even once custom work has been completed, the custom work is still non-refundable.
If for some reason you aren't completely satisfied with your purchase, please contact us with the issues and we will do what we can to fix the problem. Please keep in mind that all of our finished furniture products are made to enhance the unique qualities of the lumber. All of the beauty of the natural knots, holes, bark inclusions, checks, and other natural character are what give our pieces the unique natural look, and will be noted in the description. Any item returned, must be in its original condition. We will not accept returns on items that have been altered in any way. Returns must be made within 21 days of purchase. We do charge a 10% restocking fee on all returns, with a minimum restocking fee of $10.00. Buyer pays shipping both ways on returns. Should you decide that returning the item is necessary; your refund, minus the restocking fee & shipping charges, will be issued once we receive the item back in the shop.
See more shipping information here.