Our customers' satisfaction is of the utmost importance and is the foundation for what sets us apart from our competitors. We strive to exceed your expectations with every purchase. 

We believe craftsmen should stand behind their products, which is why we guarantee the following: 

  1. Should your item(s) not arrive with the specifications noted on your order, we will provide a replacement.
  2. If your item(s) is delivered damage, and the damage is documented on the delivery paperwork, we will assess the damage, and may choose to repair or replace the affected product, either partially or in full. 
  3. If your item ever experiences unnatural cracking or splitting, we will repair or replace it in accordance with our warranty. 

Our furniture is made from real wood, and has unique rustic characteristics. Natural variations and imperfections in the wood are to be expected, these variations include grain patterns and figures, knots and inclusions and color variations. 

Solid wood expands and contracts due to changes in temperature and humidity. This natural movement does not affect the structural integrity and is not considered to be defective. Each piece we make is unique, and handcrafted, we are not providing machined perfection which can not be obtained in a solid wood product. 

For more information on our warranty, please see our Care & Warranty Page.