We are not a retail store front! We operate a warehouse that primarily ships orders throughout the US & Canada.
However, if you are in the area, we do offer a local pickup option...but you MUST complete your order online first, and you MUST schedule an appointment with us to pickup the order.
To schedule a pickup, please email us at firstname.lastname@example.org to set up the appointment. We are generally available Monday - Friday 8am-3pm and we do NOT have any pickup times available on Saturday or Sunday.
Please be sure to select "Local Pickup" as your shipping option when you place your order!
You, the buyer, are responsible to pay actual shipping & handling charges. Generally, we ship through UPS Ground - unless otherwise specified on the item or by the customer. If an item or combined items are over the maximum UPS girth inches *(2)width + (2)height + length = must not exceed 130"*, shipping charges may show up very high. In this case, please email us and we will evaluate the shipping to see if it would be more economical to either cut a few inches off of the slab, or separate the slabs into two or more packages. We strive to offer the most thorough item descriptions as possible, and in any case where a slab can be cut to save on shipping costs, it will be noted in red, green or blue. However, sometimes when purchasing multiple slabs, the combined shipping measurements will put the package over, which is why it may be best to have us evaluate which shipping method would be appropriate. See below (Requesting a Freight Quote) to see the benefits of shipping multiple slabs via freight!
***International buyers are fully responsible for all broker, duties and taxes*** Please do not ask us to falsify any amounts on customs forms. Our International Shipments are generally shipped UPS, but can sometimes be shipped through USPS, depending on weight and size. We will ship worldwide, however, buyer is responsible for verifying that our product can be shipped into their country.
Requesting a Freight Quote:
Due to the weight and dimensions of our products, sometimes it is more economical to ship through a freight company. If you are purchasing multiple items, and would like to request a freight quote, please do so, we will be happy to check on that for you. You should have a response within 24 working hours. With Freight Shipping, you can almost always add to your order without increasing the shipping costs! Our freight carriers prefer density on the trucks, giving you the opportunity to compile multiple slabs without compiling shipping costs!
Although we take the utmost care when handling our packages, we cannot ensure the packages will be handled with the care they require from when they leave our site to when they reach your home. All packages that we ship out are fully insured. If you have any damage, please follow the Damage Items process below.
Damage must be reported within 3 business days, but the sooner the claim gets reported and opened with UPS, the better chances for approval. Although we package our products diligently to ensure that they come to you in the condition they left our site, we can't always guarantee that they are handled with the care that they require once they leave our shop. In the event that you receive your item(s) and it is damaged, please email us immediately so we can get a claim rolling with UPS or the LTL Freight Carrier. Please be sure to provide as much information as you can regarding the package appearance, what was damaged, and be sure to include pictures of the damage. With UPS, once we file a claim, they require the original packaging and the item to be held at your residence for up to five business days. Please keep the packaging and item available, and be ready to package it back up for your UPS driver to pickup, should they request an inspection. If you have a replacement item in mind, please be sure to let us know and we will see what we can do to get that shipped out to you right away.
Received Incorrect Item:
Our store is filled with one of a kind, unique products to fit your home and usually the product you purchased is something that can't be replicated! If your order arrives and it is not right, we will fix it! Because our items our one of a kind we will need to know what item you received, so please email us with the item number that you received and as much of a description as you can. If you can include a picture in that email that will help put us on track to getting you the correct item.
We ONLY accept Mastercard, Visa, Discover, American Express & PayPal.
We will hold items for you to combine with another shipment at a later date, or for whatever reason. As long as we stay in contact regarding those items, they will stay in our hold bin. If an item is on hold, awaiting shipment, or if there is any other issues with the item, you must keep us up to date on your contact information. If we are unable to reach you or if for any reason you do not contact us regarding your items, all items will be returned into stock, and no refunds will be issued after 6 months of holding with no contact.
ALL PRODUCTS MUST BE RETURNED IN ITS ORIGINAL CONDITION. NO PRODUCT WILL BE ACCEPTED FOR A RETURN IF IT HAS BEEN DRAWN ON, CARVED ON, CUT UP, OR AN OTHER WORK DONE TO ALTER IT.
Each of our items are thoroughly inspected and described to the utmost of our ability. Because every single item that is listed in our store is unique and one of a kind, we take great pride in ensuring you know exactly what you're getting when you receive your package. If you have any questions about a slab, something you see in the picture, need additional measurements, etc, please don't hesitate to email us and we will be happy to get that information for you prior to making the purchase!
If for some reason you aren't completely satisfied with your purchase, please contact us with the issues and we will do what we can to fix the problem. Please keep in mind that all of our finished furniture products are made to enhance the unique qualities of the lumber. All of the beauty of the natural knots, holes, bark inclusions, checks, and other natural "defects" as some call them (we prefer added character), are what gives our pieces the unique natural look, and will be noted in the description. Any item returned, must be in its original condition. We will not accept returns on items that have been altered in any way. Returns must be made within 21 days of purchase. We do charge a 10% restocking fee on all returns, with a minimum restocking fee of $10.00. Should you decide that returning the item is necessary, your refund minus the restocking fee & shipping charges will be issued once we receive the item back in the shop. Buyer pays shipping both ways on returns.